Privacy Policy

1. What we collect

We collect the information you provide when you create an account, post a job, submit a quote, leave a review, verify your identity or contact support. This includes your name, email address, postcode, phone number, job details, payment information and any documents uploaded for verification.

We also collect technical data such as IP address, browser type, device information and cookies to keep the platform secure and improve your experience.

2. How we use your information

We use your data to operate the marketplace: matching customers with relevant professionals, processing payments, sending notifications, preventing fraud and providing customer support. We may also use aggregated data to improve the platform and understand marketplace trends.

3. Who we share data with

We share only the information necessary to provide our services. This includes verified professional details shared with customers (name, business name, ratings, service areas), payment data processed by our payment provider Stripe, and communication data needed to deliver messages between users.

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and analytics

We use essential cookies to keep you signed in and secure, and optional analytics cookies to understand how the platform is used. You can manage your preferences through your browser settings.

5. Data retention

We keep your account and transaction data for as long as your account is active and for a reasonable period afterwards to meet legal, tax and dispute-resolution requirements. You can request deletion of your account at any time by contacting us.

6. Your rights

You have the right to access, correct, delete or restrict the use of your personal data. You can update most information directly in your account settings. For other requests, contact us at support@fixall-er.co.uk.

7. Security

We use industry-standard encryption, access controls and secure hosting to protect your data. However, no online service can guarantee absolute security. Please use a strong password and keep your account details safe.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this page, with the date of the most recent change shown at the top.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@fixall-er.co.uk.